|
Campaign
|
Name of the outbound IVR campaign.
|
|
Contacts—Total
|
Total contacts imported for the campaign.
Summary info—Sum of
the records in this column.
|
|
Contacts—Attempted
|
Number of attempted outbound IVR contacts.
Summary info—Sum of
the records in this column.
|
|
Contacts—Remaining
|
Number of contacts that are not yet dialed out.
Remaining contacts include the contacts that are marked for
retry, callback, and the contacts that will never be dialed out as they are
deleted from the campaign after importing.
If there are no contacts that are to be retried or called
back, then Total contacts = Attempted contacts + Remaining contacts.
Summary info—Sum of
the records in this column.
|
|
Contacts—% Attempted
|
Percentage of attempted outbound IVR calls.
Attempted % = (Attempted / Total Contacts) * 100
Summary info—Overall
attempted percentage
|
|
Calls—Voice
|
Number of outbound calls that are detected as live voice and
connected to the IVR trigger.
Summary info—Sum of
the records in this column.
|
|
Calls—Answering Machine
|
Number of outbound IVR calls that reach an answering machine.
Summary info—Sum of
the records in this column.
|
|
Calls—Invalid
|
Number of outbound IVR calls that reach an invalid number.
Summary info—Sum of
the records in this column.
|
|
Calls—Fax/Modem
|
Number of outbound IVR calls that reach a fax or modem.
Summary info—Sum of
the records in this column.
|
|
Calls—No Answer
|
Number of outbound IVR calls that are not answered.
Summary info—Sum of
the records in this column.
|
|
Calls—Busy
|
Number of outbound IVR calls that receive a busy signal.
Summary info—Sum of
the records in this column.
|
|
Calls—Failed
|
Number of outbound IVR calls that failed.
Summary info—Sum of
the records in this column.
|
|
Calls—Customer Abandoned
|
Number of outbound IVR calls that are abandoned by the customer.
Summary info—Sum of
the records in this column.
|
|
Calls—System Abandoned
|
Number of outbound IVR calls that are abandoned by the system.
Summary info—Sum of
the records in this column.
|
